New warranty system offers greater visibility and faster response times

10/30/2017

Doosan Portable Power has introduced a new IRW warranty system for improved equipment delivery, transfer and warranty claim reporting. The online system provides greater visibility and faster response times on equipment status, history and claims.

Training courses highlighting all the features and functionality are available on Doosan Portable Power University. Below are a few of the advantages the new system offers authorized dealers:

  • Inventory visibility
    - The new inventory functionality provides improved visibility of new, rental and retail inventory and can easily be sorted and filtered.
  • Quality assurance
    - Arrival condition reporting offers the ability to attach pictures during the ACR process to ensure quality.
  • Warranty and claim efficiency
    - An enhanced claim submission process that alerts missing required claim information (photos, serial numbers, codes, etc.) prior to claim submission.
    - Auto-suggest field to improve claim submission efficiency.