Service training improves more than knowledge

02/22/2017

Did you know the technical support and training team offers more than troubleshooting support? Instructor-led and online classes go beyond increasing the knowledge of your service technicians. In fact, investing in training for your service personnel can have a direct impact on overall business success. Increased repeat business, improved customer satisfaction and decreased labor costs can all be tied to the level of training received by service technicians.

Maximum warranty reimbursement

Technicians who have earned certification are eligible for 100 percent labor reimbursement for warrantied service. Non-certified labor is reimbursed at 75 percent.

 

Time and labor cost savings on troubleshooting

Improved efficiency and effectiveness in safely diagnosing and repairing Doosan Portable Power machines saves both time and labor costs.

 

Customer satisfaction

Limited downtime and one-stop service improve customer satisfaction.

Upcoming training
Instructor-led training is available at the Statesville, North Carolina, facility. Class schedules are posted on Doosan Portable Power University (DPPU) three months in advance. Some classes may require prerequisites prior to registration, so plan ahead for upcoming service training opportunities. Class descriptions and prerequisites can be found on DPPU.

March 13 – 17

Doosan single stage compressor and Doosan engine certification class

April 3 – 7

Doosan generator, light tower and engine certification class

April 17 – 21

Doosan single stage compressor and Doosan engine certification class

May 8 – 12

Doosan single stage compressor and Doosan engine certification class

June 5 – 9

Doosan generator, light tower and engine certification class

June 19 – 23

Doosan single stage compressor and Doosan engine certification class

July 24 – 28

Doosan single stage compressor and Doosan engine certification class

Co-op reimbursement for training
Registration fees and travel expenses (hotel and airfare) for Doosan Portable Power service and sales training may be eligible for co-op reimbursement. Contact your Doosan Portable Power district manager for details.